There has been many cases of explosion in Samsung’s Galaxy Note 7 by now and this one is in Hong Kong. A user has claimed that her phone suddenly emitted smoke and melted in a Facebook post.
On the other hand Samsung Electronics is denying that clam. As per the company they receive the device for inspection and conducted and immediate examination which suggested that the damage is caused by an external heat source.
This is officially the first case reported in Hong Kong for this kind of damage in a Galaxy Note 7 device.
The user “Christy Wong” reported this case and it came in picture when she posted pictures of the damaged device in a Facebook post.
Christy claimed that she bought this 64 gigs model on 2nd September. On the next day as she came to know about other reports regarding to issues like explosion she took the device back to the retailer. But the retailer suggested that there was no need for replacement.
This incident occurred at her home on Monday, Christy said.
“The phone made a squeaky noise as I was using it,” she wrote. “I immediately dropped it. It then started emitting smoke and later melted.”
She also added that she “felt heartbroken” because the phone was a gift from her husband.
The post she made on the Facebook shows that phone’s back is totally melted but yet there has been no reports suggesting that someone got hurt.
She also said that she returned to the retailer with the damaged phone and they told that the device is needed to return to Samsung Electronics to process this issue further.
Wong wrote that she returned to the shop with the damaged phone and was told it needed to be sent back to Samsung.
“Yesterday, the phone exploded. Today, I suffered fever. What happened?”
her Facebook post on Tuesday.
The Post come in Samsung’s website the phone’s distinctive 15-digit IMEI number as it was pictured in the Facebook post.
But the automatic response generated by the Samsung website says that the device is “not eligible” for Samsung’s Galaxy Note 7 replacement program.
“The battery of this device is not provided by the affected supplier, so you can be assured that it is safe for use,” the response read.
Samsung started a recall program for the Galaxy Note 7 device this month after being reported by many users for battery explosion. But, the company frazzled its replacement program does not include products bought from Hong Kong and Macau on or after 2nd September.
“We wish to re-emphasise that Galaxy Note 7s purchased in Hong Kong and Macau from authorised resellers or authorised distributors on or after September 2, 2016, are not affected by the issue as those batteries are provided by a different supplier,” the company said in a statement on September 11.
It also adds that less than 500 units of the phone that were sold between 26th August and 1st September are faulty with this battery problem.
The company also announced that they will give a mandatory software upgrade for the remaining 159 devices sold in Hong Kong and Macau between 26th August and 1st September. This software upgrade is also said to be violating Google’s terms about Android systems therefore how Samsung tackles with this problem is yet to be seen.